Job Description for Concierge in a hotel

 Job Description for Concierge in a hotel

JOB TITLE: CONCIERGE

REPORTS TO: Front Office Manager

POSITION SUMMARY:

Serves as the guest's liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservations and obtains tickets for flights, the theatre, or special events.

Organizes special functions such as VIP cocktail receptions. Arranges for secretarial services. Good through knowledge of property management software (PMS) or hotel reservation software.

CONCIERGE DUTIES AND RESPONSIBILITIES:

Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.

Provides guests with information about attractions, facilities, services, and activities in or outside the property.

Makes guest reservations for air or other forms of transportation when requested.

Obtains necessary itinerary tickets.

Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.

Organizes special functions as directed by management.

Arranges secretarial and other office services.

To ensure a proper use of the telephone etiquette standards.

To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.

To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.

To ensure that all sections have proper coverage of staff at all times.

To ensure that guest luggage records are accurately maintained and all special requests are met.

Process and deliver messages for Guests.

Deliver and safely storage Guest luggage.

Stay current and up to date with all hotel services as well as daily VIP requests and special events.

Ensure orderliness and safety guidelines around the lobby and front door areas.

Provide support to Management as required, in cases of emergency.

Project a professional manner with an emphasis on hospitality and Guest service.

Maintain a clean, healthy, and safety working area.

Coordinates guest requests for special services or equipment with the appropriate department.

Contacts roomed guests periodically to ascertain any special needs.

Handles guest complaints and solve problem to the degree possible.



Example of a Concierge job summary

Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. If you love working with people in a fast-paced environment, get in touch with us immediately.

Concierge responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate

Make reservations at local establishments upon request of the guest

Prepare and display beverage and snack options for guests in the lobby

Assist with the organization of on-site events, such as weddings and corporate retreats

Direct guests to hotel amenities, including laundry and fitness facilities

Concierge qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

4+ years’ experience in the hospitality industry

ServSafe certification highly desired

Highly refined verbal communication skills

Flexible schedule, including nights, weekends and holidays

Familiarity with RoomKeyPMS a plus

Strong competence in Microsoft Office software

Pleasant phone manner

Basic knowledge of local attractions and destinations

Some data entry skills a plus

 

 Job Responsibilities of a Concierge

Job responsibilities for these workers vary widely from one employment setting to another. However, in general, they are expected to provide personal services to consumers/guests served by their employers. Those services may include:

Greeting guests/customers

Manage guest/customer complaints

Taking messages

Managing mail, luggage and deliveries

Perform basic administrative/secretarial/reception duties

Running errands to assist guests

Arranging transportation and excursions upon visitor request

Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation

Arranging tours and activities

Making dinner/event reservations for guests

Obtaining tickets for events

Arranging special services

Providing or arranging for general business services for guests

Managing customer/guest requests for housekeeping and/or maintenance

Develop network of contacts, service providers and businesses within their communities to serve guests

 

 

 

 

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