How to Become the Best Hotel Front Office Manager

 How to Become the Best Hotel Front Office Manager

In a hotel, first impressions are everything. The way your front desk staff greets and assists clients can make or break the image of your hotel. And like all effective leaders, a front office manager directs from the front.

Whenever you can grow into a good manager, it's conceivable to lead by example and your staff will acquire the correct knowledge and training from you to succeed in their work.

Here are a few methods to better yourself and become a more adept front office manager.

Work towards Customer Delight

In a hotel, customer satisfaction is ultimate. The only method that will ensure customers are satisfied with the service furnished by the front desk is if you treasure your visitors. So, treat each client professionally and gracious. Make certain you have time to hear the smallest problem and solve it. If you make commitments to customers, you’re required to fulfil them. Train your employee’s to check in guests quickly and also facilitate the checkout as fast as possible.

When you are more focused on the requirements of your guests and are ready to accept both positive and negative feedback, you’ll be able to anticipate their needs and fulfil them.

Focus on the Details

In the hotel industry, little things have a big impact. If you want to be the best front office manager your guests have ever seen, pay close attention to details. The front desk should be neat and tidy and manned by staff who is immaculately attired. In addition, make certain every member of the front desk is at their position at all times and greet guests with a welcoming and friendly smile. Even the floral arrangement on the front desk might have an effect on the way guests perceive you and your hotel. So make sure the flowers are fresh and arranged in an attractive manner.

 

Be Extremely Organized

As a front office manager, you’ll be responsible for many divisions, including the housekeeping, security and doorman. So, you have to juggle so many things simultaneously and if you're not organised, you won’t be able to prioritise work. If you’re able to organise yourself at work, you’ll be able to focus on each facet of your responsibility efficiently and this will assist you to identify areas of improvement. Then you can develop strategies to improve service, thereby becoming a better front office manager.

Mingle with Staff and Guests

An excellent front office manager makes time to talk with his staff and also guests. Any time you talk to your personnel, you will find out the issues they’re facing in providing good service to guests and then you may come up with solutions to assist them. You should also mix and talk to your guests to help them feel comfortable in your presence to speak out their concerns and ask questions.

If you have direct contact with your employee’s members and guests, you’ll be able to assess situations properly and handle questions and concerns that staff and guests might have.

Be Result Oriented

To be a superb front office manager, you ought to have your eyes and ears open. This should help you identify areas that need improvement and you can make necessary actions. If you are focused on tasks and end results, you will be able to use your resources better by having the right strategies and plans in place.

Be a Team Player

Even when you are the front office manager, you should be capable of being a team player and be able to work with your subordinates and other department heads without letting your ego come in the way. This will help create a team that can take ownership and excels in its work. If your team works brilliantly, it reflects on your managerial abilities and skills.

Be Proactive

Don’t wait for top management to tell you the way to improve your department. You’re the front office manager and you ought to have the foresight and ability to initiate improvement to get the desired results. Remember, the prosperity of the hotel depends on your as well as your staff’s ability to handle guests and address their concerns. If you’re able to make guests happy without having to be told, you have turned into an outstanding front office manager.

Be Open to Improvement

When things are running smoothly, you will get a pat on the back. But if things go south, you should be able to stand up and take responsibility for it. You need to be able to sit back, analyse the problem and come up with an answer, to ensure that it does not occur again. Do not try and blame your employees or others if things go wrong. Instead use problems to enhance yourself and your department.

When you are a front office manager, you’re accountable for your guests’ satisfaction and well-being. If your guests are content with your service, they’ll return as well as get the word out about your hotel to friends and family. So creating a good impression and ensuring your guests leave the hotel with positive thoughts needs to be your ultimate goal. If you achieve this goal, you have become an outstanding front office manager.

 

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