Duty Manager

 DUTY MANAGER

The Assistant Manager will oversee the operation of the hotel while on duty, ensure that consistently high standards of customer service are delivered at all times, and will report directly to the Deputy General Manager. There are three Assistant Managers in the hotel who work alternate shifts. 

This is a challenging position for a highly motivated, hardworking individual interested in developing themselves in the hospitality industry. Areas of responsibility will focus on the following areas:

 

Hotel Operations

  • Ensuring the smooth operation of all departments within the hotel while on duty
  • Corresponding meeting room confirmation to guests
  • Attending and participating in fortnightly management meetings
  • Communicating relevant information with departments in a professional manner
  • Responsible for the ensuring the exterior of the Hotel is maintained and presentable on a daily basis
  • Ensuring control systems in place are adhered to at all times
  • Ensuring a smooth thorough shift pass-over with Assistant Managers and the Nights team

 

Customer Service

  • Promoting excellent customer service to our guests
  • Handling complaints and guest queries that arise in a professional and efficient manner and ensuring thorough and complete follow up
  • Corresponding with guests in a professional manner via telephone and email

 

Health and Safety

  • Responsible for the health, safety and welfare of both staff and guests at all times while on duty
  • Recording all accidents, incidents and near misses that arise while on duty, following the correct procedures
  • Ensuring daily fire walks are completed and any hazards are reported or rectified promptly
  • Implementing the weekly cleaning rosters for back of house areas and first aid rosters

 

People Management

  • Leading and supervising the teams while on duty and leading by example
  • Assisting in the delivery of staff training
  • Serving on hotel committees as required
  • Supporting in the resolution of staff issues

 

Stock control / budgets

  • Monitoring and controlling various costs and budgets on a monthly basis
  • Managing stock levels in the hotel

 

Administration

  • Report writing
  • Minute taking at meetings
  • Supporting GDPR compliance

 

The successful candidate will be required to have:

  • A third level qualification in a relevant area
  • Excellent customer care skills
  • Strong hotel experience in various departments
  • Experience managing people
  • Excellent communication and interpersonal skills
  • Ability to work on their own initiative
  • Demonstrate strong leadership qualities
  • Ability to deal sensitively and appropriately with confidential information

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