Key terms or jargon's used in hotel Front Office department

 

Key terms or jargon's used in hotel Front Office department

American Plan ( AP)  - A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension.

European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan

Modified American Plan  (MAP) - A billing arrangement under which the daily rate is including room and two meals, generally Breakfast and dinner.

Continental Plan ( CP ) - One of the most common/preferred billing arrangement which includes room and continental breakfast.

All-Inclusive (AI) - AI normally stands for all-inclusive rates ie rates which are inclusive of all applicable taxes and service charge. Eg: CPAI, MAPAI, APAI etc.

Rack Rate - The published tariff for each room type/category in a hotel.

Log Book - Located at reception containing instructions/information/ happenings/handover of the day to know of.

Registration Card - A printed form for a registration record, In most countries, the guest's signature on a registration card is required by law.

Reservation Status - An indicator of a room's long-term availability for assignment.

Room Rate - The price of hotel charges for overnight accommodations.

Skipper - A guest who leaves with no intention of paying for the room.

Scanty Baggage - A guest who checks in to the hotel with very less or no luggage.

Walk-in - A guest who arrives at a hotel without a reservation.

Walking - Turning away a guest who has a reservation because of a lack of room availability.

Due outs - Guests expected to check out on a given day who have not yet done so.

 

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