Top 10 Dialogues for Front office

Top 10 Dialogues for Front office: 

1) Thank you for calling ( Hotel Name ), How may I help you?

 

2) Front Desk This is ( GS Name)  Speaking, How may I help you?

 

3) Thank you for calling the hotel ( Hotel name ), Have a nice evening!

 

4) Thank you for staying with us, Have a nice journey.

 

5) Allow me to transfer your call!

 

6) I Will be glad to give you a wake-up call at 0600hrs. ( Guest Name).

 

7) I Have taken down your request for Airport Transfer, your car would be ready at 00715hrs.

 

8) May I put you on hold while I check your request for Late departure.

 

9) Hello Mr.David, Mr.Kevin is on the line would you want me to connect the call.

 

10) Good Morning, Mr. Max, this is ( Name ) from Front desk, your car for airport drop is ready. Should I send someone to collect your luggage?

Making Reservations

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.

Checking-In

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.

Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.

Conversation about booking a hotel room

Receptionist: Good morning, Pine trees Hotel.  How can I help you today?

Customer: Hello, I would like to book a room for tonight / Friday, August 15th /  the 20th till the 23rd.

Receptionist: What kind of room would you like?

Customer: I would like a double room, please.

Receptionist:  Please hold on I will check ....  I am afraid we only have single room available. Tomorrow we will have a double room

Customer: OK that will do. How much for a single room?

Receptionist: Forty pounds including vat / excluding vat / before vat.

Customer: Are meals included in that price?

Receptionist: Yes, your breakfast and dinner are included and are served in our dining room.

Customer: That’s great; I will take a single room for tonight and change to a double room tomorrow.

Receptionist: Can you give me your credit card details so we can book your room....

Check In

Front Desk Receptionist

• What name is the reservation under?
• How long will you be staying?
• Are you planning on checking out tomorrow?
• I'm afraid you can't check in until after 4:00 pm.
• What type of vehicle are you driving?
• Do you know the license plate number of your vehicle?
• Complimentary breakfast is served in the lobby between 8 and 10 am.
• I'll give you two room keys.
• The dining room is on the main floor at the end of the hall.
• The weight room and sauna are on the top floor.
• Just call the front desk if you need any extra towels or pillows.

Guest

• We have a reservation under Jill McMann.
• Do you have any vacancies?
• Is the hotel booked, or can we get a room for tonight?
• How do we get to our room from here?
• Is it okay to park out front?
• What time is the pool open until?
• What time is breakfast served at?
• Is it too early to check in?
• Can we get a wake-up call?
• When is check out time?

 Check In

Example Conversation – tasks / question can be substituted with further examples added beyond. 

Front Desk: Welcome to the Wyatt Hotel. How may I help you?

Traveler: I’d like a room please?

Front Desk: Would you like a single or a double?

Traveler: I’d like a double, please?

Front Desk: May I have your name, please?

Traveler: Timothy Findley.

Front Desk: Could you spell that please?

Traveler: F-I-N-D-L-E-Y.

Front Desk: How many are in your party?

Traveler: Just two.

Front Desk: How many nights would you like to stay?

Traveler: Just tonight.

Front Desk: How will you be paying?

Traveler: Is Visa OK?

Front Desk: That’ll be fine. Would you like a wake-up call?

Traveler: Yes, I’d like a wake-up call for 6:30. Do you have a pool?

Front desk: Yes, we do. On the 2nd floor. Here’s your key. That’s room 405 on the fourth floor.

Example 2:

A: Hi, my name is Suzuki and I have a reservation for tonight.

B: Let me check. OK, yes. A twin room for one night.

A: That’s right.

B: You are in room 408. How would you like to pay for the room?

A: Do you take American Express Travelers Checks?

B: Certainly, are they in American funds?

A: No, in Canadian. Is that OK?

B: Yes, no problem. With the exchange, that comes to 83.76 dollars Canadian.

A: Do I pay now or when I check out.

B: In advance, please.

A: Here you go.

B: The elevator is just around the corner. Do you need any help with your bags?

A: No thanks. I can manage myself.

B: Is there anything else we can do to help you enjoy your stay?

A: Can you give me a wake-up call at 7:00?

B: We don’t do that from here. You can use the clock radio in the room, or you can program the telephone in your room to ring at 7:00.

A: Oh, yes. I have a meeting downtown tomorrow. Does this hotel have a shuttle bus?

B: No, I’m afraid we don’t, but we will be happy to call a taxi for you if you provide us with the details.

A: No, that won’t be necessary. I can call from my room.

B: There are no charges for local calls.

 

More Examples for: Front Desk Receptionist

• What name is the reservation under?

• How long will you be staying?

• Are you planning on checking out tomorrow?

• I’m afraid you can’t check in until after 4:00 pm.

• What type of vehicle are you driving?

• Do you know the license plate number of your vehicle?

• Complimentary breakfast is served in the lobby between 8 and 10 am.

• I’ll give you two room keys.

• The dining room is on the main floor at the end of the hall.

• The weight room and sauna are on the top floor.

• Just call the front desk if you need any extra towels or pillows.

More Examples for the guest

• We have a reservation under Jill McMann.

• Do you have any vacancies?

• Is the hotel booked, or can we get a room for tonight?

• How do we get to our room from here?

• Is it okay to park out front?

• What time is the pool open until?

• What time is breakfast served at?

• Is it too early to check in?

• Can we get a wake-up call?

• When is check out time?

Check Out

Example Conversation – tasks / question can be substituted with further examples added beyond.

Receptionist:	Hi there. Are you checking out now?
Guest:	Yes, sorry. I know we’re a few minutes late.
Receptionist:	That’s no problem. It’s always really busy at check out time anyway.
Guest:	Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist:	The hotel isn’t booked this week, so it’s not a problem. How was everything?
Guest:	The room was great. The beds were really comfortable, and we weren’t expecting our own fridge.
Receptionist:	I’m glad you liked it.
Guest:	The kids were disappointed that the pool wasn’t open this morning, though.
Receptionist:	I apologize for that. We can’t get a cleaner in any earlier than 10 am.
Guest:	Well we had a nice swim last night anyhow.
Receptionist:	Will you be putting this on your credit card?
Guest:	No. I’ll pay cash.
Receptionist:	OK. So the total comes to $123.67, including tax.
Guest:	I thought it was $115 even. That’s what they said yesterday when we checked in.
Receptionist:	Yes, but there is an extra room charge on your bill.
Guest:	Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist:	No problem. So…from $140, here’s your change. Now, I’ll just need to ask you for your room keys.

 

More Examples for the Front Desk Receptionist Are you ready to check out? What room were you in? How was your stay? Was everything satisfactory? Will you be putting this on your card? And how will you be paying for this? Would you like to speak to the hotel manager on duty? I’ll just need your room keys, please. Enjoy the rest of your holiday. Have a safe trip home.     More Examples for the guest We’re checking out of room 401. Sorry we’re a bit late checking-out. I’m afraid we overslept/slept in. We really enjoyed our stay. We have a few complaints. We’ll be back next time we’re in town.