Hotel Uniforms For Different Profession

 

Hotel Uniforms For Different Profession

Front office - black coat- trouser + college tie + white shirt.

F&B- white shirt + black trouser + waist coat+ bow tie.

Culinary- chef coat + grey coloured check trousers + apron + chef cap.

Housekeeping - black trousers + some ugly coloured half sleeve shirt ( it changes every year)

And for the theory classes- white shirt and black trouser.

You will need to buy different uniforms for different subjects :

FOR

FRONT OFFICE OPERATION (FO) : uniform is black formal pant , black oxford shoes , plane white shirt , college tie and black blazer.

FOOD PRODUCTION AND BAKERY (FP) : Chef pant , Chef coat , kitchen apron and black oxford shoes.

HOUSE KEEPING (HK) : Black pant , oxford shoes , HK apron and half sleeve shirt.

FOOD AND BEVERAGE SERVICE (F&B): Black pant , white shirt, bow tie and waist coat.

Kitchen: it is white chef coat, apron, neckerchief, and a checkered trousers with chef cap. It is same for both, only, ladies have to wear hair net too after that ched cap.

F&B Service: For boys it's black trousers, white shirt, black bow tie and a black apron. And for girls it is black pencil skirt, black stockings, white shirt, black apron and black bow tie.

Front Office: Black trousers and white shirt with black blazer for both. Boys need to wear a black tie and girls wear a maroon cravat.

Housekeeping: White shirt and trousers for boys with white apron and white salwar kameez with white apron for girls.

The theory classes uniform remain black trousers and white shirt for both.

Shoes for boys should be black Oxford shoes. And girls wear black bellies and Oxford shoes just for kitchen classes.

Types of Uniform

 

Front desk staff, greeters and concierges

“Good afternoon, how can I help you?” Across the front desk of the hotel you spot an unkempt individual in a baggy plain t-shirt and worn jeans. Is this hotel going to give you the best night’s sleep you’ve ever had, or is the person behind the desk looking to re-enact ‘The Shining’?

Front desk staff are the primary point of greeting when customers enter a hotel. If the hotel has no other commodities such as a restaurant or a bar, there’s a high chance they are the only members of staff they will encounter.

Apart from quality customer service delivered by a helpful attitude and a smile, the uniform of a front-of-house greeter can set the whole tone. Smart, professional and identifiable instantly gives guests a go-to person that they can trust to check them in or seat them.

Hospitality is about creating a level of reassurance between staff and guest. If an individual is dressed like they are supposed to be there and suits the surroundings, a customer can feel confident they will get excellent service from someone who knows what they’re doing.

A suit jacket or a pair of smart trousers goes a long way to make an employee look professional. Professionalism elevates your brand and makes your employees look smart. Ready for work and ready to help.

Identification is also very important for front-of-house staff such as restaurant hosts or reception staff. A badge or embroidered chest piece with a name and company logo not only improves trust, but also removes the anonymity that can make people more reluctant to interact.

 

 

 

Waiting Staff and Bartenders

Even if your food or drink is the best in the world, poor customer service can ruin any chance you could have at success in the hospitality industry. There is far more to running a successful restaurant than just the taste. Dining is all about the experience.

Good experiences, especially those related to dining, stick in the mind of the customer. It impacts whether they’ll return to the restaurant or recommend it to their friends. That’s why it’s important to be aware of how much your employees' attire can determine your success.

If you’ve ever heard someone say, "The food was okay but the service was terrible", then they might not just be talking about how long their lasagne took to come out of the kitchen. Uniform has psychological effects on members of staff, and these can boost the confidence and unity of your team. This creates a positive culture which influences how staff care for their guests and ensure the experience is exceptional.

Waiters and bartenders work in high-pressure, busy environments. For these reasons, uniforms need to be two things: practical and well-designed. The practicality of a uniform affects how well it performs, and a smart, comfortable, personalised design will make the wearer look and feel good.

Make sure waiting staff are provided with comfortable, non-slip shoes. This doesn’t just stop food ending up on laps, but it allows staff to remain on their feet for hours without pain. It can also prevent dangerous slips while moving at speed on wet surfaces.

A crisp, well-fitted button-up shirt is favoured by many restaurants. Combined with a short apron, staff will be able to stand out and stay clean.

 

 

 

Chefs

Chefs, like many professionals, wear their uniforms practically every day, sometimes for long shifts. A standard chef uniform consists of a jacket, hat, trousers and slip-resistant shoes. These play an important role in protecting the individual from everyday kitchen hazards.

Chef jackets protect against spills, hot splashes, burns, steam and other kitchen mishaps. The double-breasted design allows the wearer to unbutton a flap and switch to a cleaner front to conceal stains.

Chef hats keep hair and sweat off your face. This is not only for personal comfort but also keeps unsavoury hair out of dishes. 

Chef trousers protect from hot kitchen temperatures and shield the legs from splatters and spills. The loose shape stops hot food and liquids coming into contact with the skin.

Chef shoes should be anti-slip, water-resistant and comfortable, and are an essential part of the complete chef’s workwear.

Depending on the design of a restaurant, some chefs are hidden from public view, while others are on show as they work. Chefs are expected to maintain cleanliness, but given the risks associated with their role, their uniform needs to ensure safety, hygiene and presentability.

 

 

 

Setting Up Uniform issue policy for hotel staffs

The housekeeping department will provide every employee with three (3) sets of uniforms according to her/his position for a period of 2 years. 

In case of suits and uniform for fine dining restaurant only 2 sets will be issued or it may be stated that front of house employees will receive 2 sets while back of house employees will receive 3 sets.

In case of footwear only safety shoes will be issued to the kitchen and engineering employees by the housekeeping department.

The uniform worn by the employee must be clean and properly ironed. Stains, holes, odors or other signs of wear and tear are not acceptable.

Uniform exchange will be done on a 1:1 basis i.e  a clean uniform will be given in exchange for a  soiled one.

At the beginning of each shift, she/he will pick up a clean uniform from the linen room by giving the soiled uniform.

If the received uniform is not up to the above mentioned standards, the uniform must be exchanged for a clean one .

At the end of each shift, she/he will return the uniform to the Linen room and exchange it for a clean one (morning and night shifts).

If the linen room is closed then the employee will keep the soiled uniform in the allotted locker and exchange it for a clean one the next day. 

No employee shall wear her/his uniform outside the hotel, unless on company business.

Utmost care of the uniform will be taken by the employee.

A regular update of the condition of uniforms is to be given by the housekeeping department to all departments in order to budget for new purchases.

Uniform must be complete and impeccable and  Name tags to be worn by all hotel staffs.

SOP F&B Staff Uniform Issuance and Care Policy

SOP Number: F&B SOP - 55 - Uniform Policy

Department: Food and Beverage Service – General Policy

Date Issued: 21-11-2019

Time to Train: 15 Min

Standard Policy for F&B Staff Uniform:

As per the hotels standard, the housekeeping department will provide every employee with three (3) sets of uniforms according to her/his position for a period of 2 years.

In case of suits and uniform for fine dining restaurant, only 2 sets will be issued or it may be stated that front of house employees will receive 2 sets while back of house employees will receive 3 sets.

In the case of footwear, only safety shoes will be issued to the kitchen and engineering employees by the housekeeping department.

The uniform worn by the employee must be clean and properly ironed.

Stains, holes, odours or other signs of wear and tear are not acceptable.

Uniform exchange will be done on a 1:1 basis i.e a clean uniform will be only given in exchange for a soiled one.

At the beginning of each shift, staff should pick up a clean uniform from the linen room by giving the soiled uniform.

If the received uniform is not up to the above-mentioned standards, the uniform must be exchanged for a clean one.

At the end of each shift, she/he will return the uniform to the Linen room and exchange it for a clean one (morning and night shifts).

If the linen room is closed then the employee will keep the soiled uniform in the allotted locker and exchange it for a clean one the next day.

No employee shall wear her/his uniform outside the hotel, unless on company business.

Utmost care of the uniform will be taken by the employee at all times.

A regular update of the condition of uniforms is to be given by the housekeeping department to the F&B Manager in order to budget for new purchases.

Uniform must be always complete and impeccable.

A name tags to be worn at all times during duty hours. 

LINEN ATTENDANT DUTIES AND RESPONSIBILITIES:

Places linen and uniforms in containers for transport to laundry.

Sort's items and counts and records number of items soiled.

Examines laundered items to ensure cleanliness and serviceability.

Sends torn articles to the seamstress for repair.

Stores laundered linen and uniforms on shelves after verifying numbers and types of articles.

Issues linen and uniforms, which are both to be exchanges on a clean-for-soiled basis only.

Counts and records linen to fill requisition.

Check periodically the condition of hotel linen and uniform.

Should know basic tailoring works.

Periodic inventories of linen and uniform.

Ensure that the linen and uniforms are neatly and systematically arranged and stacked.

Give on the job training for new joiners.

Receives, sorts and double checks conditions of all linen and uniforms, records all outgoing and incoming from the laundry thoroughly before storing and issuing.

Separates linen or uniforms that need repair and / or special treatment and forward it to the tailor and/or Laundry Manager for immediate action.

Make available equipment/cleaning materials generally required for effective output.

Distributes cleaning rags on a dirty to clean basis.

Inform Senior Supervisor Linen and Uniform of any problem areas that may occur down the chain of authority.

Assist Linen Room/Uniform Supervisor in checking quality and quantity of all new incoming textiles to ensure they meet the Hotel's specifications and provide new incoming stocks with accurate stamps.

Ensure high standard of cleanliness the Linen and Uniform Department.

Reports to the Linen Room/ Uniform Supervisor when stocks reach the minimum for order purposes.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.

To understand and strictly adhere to the Hotel's Employee Rules & Regulations.

To Report for duty punctually wearing the correct uniform and name tag at all times.

Performers any other duties as assigned to him/her by management.

Linen Room Supervisor Duties and Responsibilities:

Manage overall daily operations of the Linen Room.

Ensure quality controls are in place for all linen processes, rejecting any exceptions.

Responsible for maintaining cleanliness of the linen area.

Assist the Laundry Manager on his day today duties.

Oversee the loading of carts and place accurately as requested.

Oversee in getting filled linen carts to designated areas.

Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.

Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).

Report to Laundry Manager in case any uniforms need to be discarded or replenished.

Ensure that linen and uniforms are properly stored and recorded.

Ensure that the proper procedure is followed when linen or uniform needs to be discarded.

Ensure that all uniforms are ready for special events as well as for any seasonal events.

Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.

Receive records and oversee sorting of clean uniform from laundry and arrange them properly on the shelves and racks.

Ensure team members adhere to all Health and Safety Regulations.

Keep and update the Laundry / linen productivity report on a daily basis.

Take linen which is spotted out and place separate for re-washing or special treatments.

Any linen which is torn is placed separately and returned to the Linen room for repair.

Keeps linen for all different departments separate.

Issue linen to Food & Beverage outlets as per requisitions.

Issue uniform to all employees and maintain uniform records.

Oversee the issuing of linen via hotels requisition system.

Check all uniform for any loose buttons and hems and give to the tailor for mending. 

Attends and participates in in-service education classes, on-the-job training programs, etc.

Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.

Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.

Assists in standardizing the method in which laundry tasks will be performed.

Makes recommendations to the Laundry Manager / Executive Housekeeper.

Manage customer service issues quickly and effectively.

Responsible for proper running of equipment and proper amounts of chemicals.

Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.

Assists in the recruitment and selection of laundry personnel.

Assigns schedules and duties to laundry staff as per business needs.

Assists in determining staffing requirements necessary to meet the Laundry Department's needs.

Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management.